Refund policy
Every greeting comes with a free preview first, and a 30-day, no-questions-asked refund after you buy.
Updated September 28, 2026The short version
- Not happy? Get a full refund within 30 days of purchase, no questions asked.
- Refunds are full refunds only, back to the card you paid with.
- A refund ends that order's downloads and re-renders.
- Try before you buy: every greeting has a free preview, no signup needed.
How to ask for a refund
Email support@voicegreetingstudio.com from the address you used at checkout, within 30 days of your purchase. Include your order number if you have it (it's on your receipt). You don't need to give a reason.
We refund the full amount to your original payment method. Most banks show it within 5 to 10 business days.
What happens after a refund
The order's download links and remaining re-renders stop working, and you must stop using its audio on your phone system and anywhere else. You can still make new free previews and buy again later.
Credit packs
You can refund a credit pack within 30 days of buying it. We refund the full price and remove the pack's unused credits from your balance.
If you paid for a greeting or phone tree pack with credits, a refund returns those credits to your balance instead of money.
Full refunds only
We don't give partial refunds. If one prompt in a phone tree pack isn't right, use its re-renders to fix it, or ask for a full refund of the pack.
After 30 days
After 30 days, purchases are final. If something's wrong with a file, such as your phone system rejecting it, email support@voicegreetingstudio.com and we'll help.
Studio Cloud Phone
Studio Cloud Phone service is covered by its own service agreement, not this policy.