Privacy Policy

Who we are

Voice Greeting Studio is operated by Hexoglyph Holdings, LLC, PO Box 1004, Clearfield, UT 84089, USA. We're responsible for the personal information described here. Contact: support@voicegreetingstudio.com.

What we collect

• What you type: your business description, business name, hours, phone numbers, email and web addresses you include, scripts, phone menu text and pronunciation notes.
• Account details: your email address. If you sign in with Google, we also receive your Google account id and the email address on it.
• Purchases: what you bought, when, the amount, tax and your email. Stripe handles your card details: we never see or store your full card number.
• Studio Cloud Phone requests: your name, business name, email, phone number, best time to call, number of users, numbers you want to move and any notes you add.
• Technical data: your IP address and browser details, used to prevent abuse and enforce daily limits. For daily limits we store a one-way hash of your IP address, not the address itself.
• Usage data: on public pages, pages viewed, clicks, scrolling and mouse movement (see Analytics).
• Email events: whether our emails were delivered, bounced or marked as spam.

How we use it

• to write your scripts, render your audio, deliver your files and keep your greetings in My Greetings;
• to process payments, send receipts and handle refunds;
• to sign you in and keep your account secure;
• to prevent fraud and abuse, including bots and free-preview misuse;
• to answer support requests and, if you ask about Studio Cloud Phone, to contact you about it;
• to understand how the site is used and improve it;
• to send holiday greeting reminders, only if you opt in. Every reminder has an unsubscribe link.

AI and voice processing

Scripts are written by US-built AI running on Cloudflare's network; your business details are never sent to overseas AI companies. If the main model is unavailable, the same request may go to a backup model from a US-based AI company.

To turn scripts into audio, the text of your script is sent to voice synthesis providers based in the US. We send them only the text to be spoken, not your email or account details.

We don't use your business details or scripts to train AI models.

Who we share it with

We share personal information only as needed to run the service:

• Hosting and security: Cloudflare hosts the site, stores data and runs the security check that stops bots.
• Payments: Stripe processes payments and calculates sales tax.
• Email: an email delivery provider sends sign-in links, receipts and reminders.
• AI and voice providers: as described above.
• Analytics: a product analytics provider and Microsoft (Microsoft Clarity) record usage on public pages.
• Google: only if you choose Sign in with Google.
• Studio Cloud Phone: if you send a request, we share it with the licensed telecom partner that provides and bills the service, so they can contact you and set it up.
• Legal and safety: when the law requires it, or to protect our rights, users or the public.
• Business transfers: if our business is sold or merged, to the new owner, under this policy.

We don't sell personal information, and we don't share it for cross-context behavioral (targeted) advertising.

Cookies

We use a few first-party cookies that the service needs to work:

• vgs_anon (1 year): counts your free previews and keeps greetings you made before signing in.
• vgs_session (up to 30 days): keeps you signed in.
• vgs_account: holds only your initials, so the menu can show you're signed in.
• vgs_claim (30 days, one per order): lets this browser open the order you just bought.

The bot check may set its own cookie. Our analytics use first- and third-party cookies or local storage on public pages only. We don't use advertising cookies.

Analytics

On public pages we record pageviews, time on page and clicks, to see which pages help people. Analytics never load on sign-in pages or in My Greetings, and our product analytics strip query strings from recorded addresses except campaign tags such as utm_source.

We work with Microsoft Clarity to capture how you use and interact with our public pages through behavioral metrics, heatmaps and session replay, which show clicks, scrolling and mouse movement. The areas where you type or see your own business details (the greeting studio, the phone menu builder, checkout and the Studio Cloud Phone request form) are masked, so their contents are never sent to Microsoft. Clarity collects this data with first- and third-party cookies and similar technologies. For more about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

How long we keep it

• Audio and previews you haven't bought are deleted 30 days after they're made.
• Greetings you've bought, with their scripts and audio, are kept so you can download and re-render them, until you ask us to delete your account.
• Order, payment and tax records are kept for as long as tax and accounting laws require, usually 7 years.
• Sign-in links expire after 15 minutes and delivery links after 7 days.
• Studio Cloud Phone requests are kept while we follow up and for as long as you're a customer of that service.
• Records of email addresses that bounced or complained are kept so we never email them again.

Your choices and rights

You can ask to see, correct, download or delete your personal information by emailing support@voicegreetingstudio.com from the address on your account. We'll confirm the request comes from you before acting on it. Deleting your account ends access to your downloads.

Depending on where you live (for example California and other US states), you may have further rights under local law, including the right not to be treated differently for using them. We honor these rights for everyone, wherever you live. You can unsubscribe from reminders with the link in any reminder.

Security

We use encrypted connections, store sign-in and download tokens only as one-way hashes, keep purchased audio in private storage, and keep service keys out of the website's code. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects it, as the law requires.

Children

The service is for businesses and adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, email us and we'll delete it.

Where data is processed

We're based in the US. Our providers may store or process data in the US and other countries, with protections required by law.

Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is significant, we'll say so on the site or by email before it takes effect.

Contact

Hexoglyph Holdings, LLC, PO Box 1004, Clearfield, UT 84089. Email: support@voicegreetingstudio.com.