How refunds work
If you're not happy, email support@voicegreetingstudio.com within 30 days of your purchase and include your order number. We give a full refund, no questions asked. A refund ends that order's downloads and re-renders. If you refund a credit pack, its unused credits are removed from your balance.
Updated September 28, 2026How do I ask for a refund?
- Find your order number on your receipt email.
- Email support@voicegreetingstudio.com within 30 days of your purchase, with the order number.
- We refund the full amount to the payment method you used. Your bank decides how long it takes to show up.
What does a refund end?
- Downloads for that order stop working, including links in earlier emails.
- Any re-renders left on that order end.
- A refunded credit pack loses its unused credits.
Could a re-render fix it instead?
If the problem is a word, a name or the voice, a re-render may fix it faster. Every greeting includes 3 within 7 days. See what's included with re-renders.
Can I get a partial refund?
No. We refund whole orders, not parts of them. The full policy is on our Refund Policy page.
Still need help?
Email support@voicegreetingstudio.com. If it's about an order, include your order number.